Is Stella a real therapist?

No. Stella is an AI emotional companion, not a licensed therapist or mental health professional. Stella uses evidence-informed techniques to help you process emotions and manage anxiety, but it's designed to complement—not replace—professional care.

How is Stella different from ChatGPT or other AI?

Unlike generic AI chatbots, Stella remembers your conversations, patterns, and triggers over time. Most AI forgets you the moment you close the app. Stella builds a relationship with you—understanding what works for you specifically.

Is my data private and secure?

Absolutely. Your conversations are encrypted and stored securely. You have full control over your data—you can choose whether to share anonymized conversation data, and you can delete your data at any time. We never sell your personal information.

Can I use Stella during a crisis?

Stella is designed for everyday anxiety and emotional support, not crisis intervention. If you're experiencing a mental health emergency, please call 988 (Suicide & Crisis Lifeline), text HOME to 741741, or go to your nearest emergency room.

How much does Stella cost?

Stella offers a free trial. After that, it's $9.99/month—significantly less than most therapy apps. You can cancel anytime, and there are no hidden fees.

Terms of Service - Stella

End User License Agreement

This End User License Agreement ("EULA") applies to your use of the Application and all related Services made available by StellaLabs, LLC, a Delaware limited liability company ("StellaLabs," "we," "us," or "our").

This EULA contains important information that governs your use of the Application and the Services. Please read this EULA carefully. By clicking "Accept," "I agree," or a similar button presented on the Application or any related website you will indicate your acceptance of this EULA. You may also accept this EULA: (1) through any printed, oral, or electronic statement, including on the web, by indicating that you have reviewed and accepted this EULA; (2) by using the Application or the Services; or (3) by creating an account on the Application.

If you do not agree with this EULA, please do not proceed with, or promptly discontinue, your use of the Application and the Services.

IMPORTANT NOTICES:

ARBITRATION: This EULA contains a mandatory arbitration provision in Section 11 that requires the use of arbitration on an individual non-representative basis to resolve disputes. This means that you and StellaLabs are each giving up rights to sue each other in court or in class actions of any kind.
WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS: Please note the warranty disclaimers and limitations on StellaLabs's liability explained in Sections 8 and 9.

1. General Provisions

Definitions

"Application" means collectively (i) the smartphone and/or tablet based "Stella" application made available by StellaLabs for provision of Services, and (ii) any other additional or successor mobile or web-based application that is made available by StellaLabs for provision of Services.
"Content" means descriptions of Services, information, and materials (including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, software programs, music clips, video clips, and written and other materials) that are made available to you through, or in connection with, the Services.
"Services" mean all services rendered by StellaLabs through the Application, including our use of conversational techniques powered by artificial intelligence technology to guide you through self-help methods to achieve personal goals such as relaxation, building self-esteem, and emotional balance. The Services may include conversations with you about your situation, feelings, and stresses.
"Subscription Term" means the period for which you have agreed to subscribe to the Service. Any options related to the length of the Subscription Term will be offered to you and agreed by you prior to the commencement of such Subscription Term.
"User" or "you" means an individual user who is using the Application and/or the Services.

Updates to this EULA

StellaLabs may update this EULA at any time without any prior notice to you. StellaLabs may notify you of the updated EULA by any reasonable means, including by posting the revised EULA to the Application. The updated EULA will apply to your use of the Services and the Application after the date on which StellaLabs has posted the updated EULA or otherwise notified you of those changes. By continuing to use or access the Application or the Services after StellaLabs posts or otherwise notifies you of any change, you accept the revised EULA.

2. User Consents

Electronic Communication

You understand and acknowledge that in order to facilitate the provision and functioning of the Application and the Services, we may need to contact you from time to time. We may contact you using in-app notifications, SMS text messages, email, or other similar means. You may incur data or SMS charges from your service providers in connection with communications through the Application.

Privacy

You understand that in order to provide the Services and the Application, StellaLabs may need to collect, store, and use certain information related to you, including your email address and any other information provided by you in the course of your use of the Services. If you opt-in during our onboarding process to share your conversation data, your information may be used for the purpose of training or improving our artificial intelligence models. FOR MORE INFORMATION ABOUT HOW WE PROCESS YOUR INFORMATION AND RIGHTS OR CHOICES YOU HAVE WITH RESPECT TO YOUR INFORMATION, PLEASE REVIEW OUR PRIVACY POLICY.

We do not knowingly collect or solicit personally identifiable information from children under 13. IF YOU ARE A CHILD UNDER 13, PLEASE DO NOT ATTEMPT TO REGISTER FOR THE APPLICATION OR SERVICES OR SEND ANY PERSONAL INFORMATION ABOUT YOURSELF TO US.

3. Your Representations and Acknowledgements

Representations

As a condition for using the Application and/or the Services, you hereby represent the following:

You have the legal power and authority to agree to this EULA, you are at least 13 years of age, and have neither falsely identified yourself nor provided any false information to gain access to the Application or Services.
You will use the Services only for purposes that are permitted by this EULA, and always in compliance with applicable law.
You will not use the Services to engage in any unlawful behavior, or to cause damage, harassment, nuisance, annoyance or inconvenience to StellaLabs, another user of the Services or any third party.
You may not report false emergencies relating to yourself, others, or vulnerable populations including children, elders, or people with disabilities.
You may not use any automated programs, data mining tools, web-crawlers or other data gathering or extraction tools in connection with your use of the Application or the Services.
You will not sell, resell, rent or otherwise engage in any commercial use of the Services.

Acknowledgements

What Stella Is and Is Not

You understand and acknowledge the following:

StellaLabs is NOT a healthcare provider or a provider of mental health services and does not engage in the practice of medicine. StellaLabs provides a technology platform that supports users' individual efforts at self-help and emotional wellness. Any decision related to diagnosis, treatment, or both, rests with you and your healthcare provider.
Stella is an AI emotional companion, not a therapist, counselor, or mental health professional. The Services are not meant to be a substitute or replacement for any in-person healthcare visits, counseling, therapy, psychiatric care or wellbeing visits that may be necessary for you.
Any Subscription Fees charged in connection with the Services may not be reimbursable by Medicare, Medicaid, Tricare, other government health care programs, commercial insurers, managed care organizations, or other payors.
The Application, Services or certain portions thereof are only available within certain jurisdictions and may not be available to you based on your location.

4. Registration and Account Creation

You may be required to create an account to access and use the Application and the Services. If we require you to create an account, we may ask you to provide certain information, such as your name, age, and email address. You agree to provide information that is current, accurate, and complete, and to maintain and update any information about yourself that you have provided to StellaLabs. You agree to keep your username and password confidential. You are responsible for all activities that occur under your account.

5. Ownership and License to Use the Services

As between StellaLabs and you, StellaLabs is the sole and exclusive owner of all right, title and interest in and to the Application, the Services, the Content, and all related features and functionality. Subject to your compliance with this EULA, we hereby grant to you, during the Subscription Term, a personal, limited, revocable, non-exclusive, non-sublicensable, and nontransferable right to view, download, access, and use the Services, Application, and Content solely for your personal and non-commercial use.

6. Subscription and Payment

Subscription Terms

Access to certain features of the Services requires a paid subscription. The subscription fee, billing cycle, and payment terms will be presented to you before you complete your subscription purchase. By subscribing, you agree to pay the applicable fees.

Auto-Renewal

Your subscription will automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date. You can manage your subscription and turn off auto-renewal through your device's account settings (Apple App Store or Google Play Store).

Cancellation

You may cancel your subscription at any time through your device's account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to the subscription features until the end of your current paid period.

Refunds

Payments are non-refundable, except as required by law. If you believe you are entitled to a refund, please contact Apple (for iOS) or Google (for Android) directly, as they handle all billing for in-app purchases.

7. User Information

Any information that you provide through the Application or the Services is your "User Information." Except for the license you grant below, as between you and StellaLabs, you retain all rights in and to your User Information.

For all User Information, you hereby grant StellaLabs a license to translate, modify and reproduce and otherwise act with respect to such User Information, in each case to enable us to operate the Services, for example to generate session summaries and insights, and to the extent you have opted-in, for improvement or development of the Application or the Services.

8. Disclaimers

THE APPLICATION AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. STELLALABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

STELLALABS DOES NOT WARRANT THAT THE APPLICATION OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU ACKNOWLEDGE THAT YOUR USE OF THE APPLICATION AND SERVICES IS AT YOUR OWN RISK.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STELLALABS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE APPLICATION OR SERVICES.

10. Indemnification

You agree to defend, indemnify, and hold harmless StellaLabs, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of this EULA or your use of the Application or Services.

11. Dispute Resolution and Arbitration

Any dispute, controversy, or claim arising out of or relating to this EULA or the breach, termination, or validity thereof shall be settled by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Miami, Florida. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

YOU AND STELLALABS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

12. Governing Law

This EULA shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within Miami-Dade County, Florida.

13. Entire Agreement

This is the entire agreement between you and StellaLabs relating to the subject matter herein and supersedes all previous communications, representations, understandings, and agreements, either oral or written, between the parties with respect to said subject matter, excluding any other agreements that you may have entered into with StellaLabs.

14. Contact Us

If you have any questions about this EULA, please contact us at:

StellaLabs, LLC

100 NW 6th St

Miami, FL 33136

Email: legal@stellalabs.ai