How much does Stella cost?
Stella is currently offered as a subscription in the iOS app. Pricing and trial details are shown in-app before purchase.
App Support
Stella Support
Need help with Stella? Contact our support team, review common answers, and find account and data request instructions for iOS.
Legal: Privacy Policy · Terms of Service
Contact
Email us at hello@stellalabs.ai for login, billing, or technical issues.
Expected response time: within 24 hours on business days.
FAQs
How do refunds work?
For iOS purchases, Apple manages billing and refunds. Visit reportaproblem.apple.com and select your Stella purchase to request a refund.
I can’t log in. What should I do?
Confirm you are using the same sign-in method you used when creating your account (Apple, Google, or email). If you are still locked out, email hello@stellalabs.ai.
How does Stella protect my privacy?
We treat mental health data as highly sensitive and handle it according to our Privacy Policy. You can review details at stellalabs.ai/privacy.
Is Stella for emergencies?
No. Stella is not an emergency service and does not replace professional or crisis care.
How do I delete my account or data?
You can request deletion inside the app (Settings → Account → Delete Account) or by emailing hello@stellalabs.ai with the subject “Delete My Account”.
Troubleshooting
Microphone and audio
If voice features are not working, enable microphone access in iOS Settings → Stella → Microphone. Then restart the app and test again.
Notifications
If reminders are missing, enable notifications in iOS Settings → Notifications → Stella, and ensure Focus/Do Not Disturb is not silencing alerts.
Connectivity
If messages fail to load or send, switch between Wi-Fi and cellular, then relaunch Stella. A stable connection is required for real-time responses.
Account & Data
Delete account/data: Use the in-app path Settings → Account → Delete Account. If you cannot access the app, email hello@stellalabs.ai with subject "Delete My Account."
Export your data: Email the same support address with subject "Data Export Request" from your account email so we can verify ownership.
We confirm deletion/export requests within 2 business days and process requests under applicable privacy laws. See Privacy Policy and Terms of Service for full details.
Crisis disclaimer
Stella is not a crisis service and is not a substitute for emergency or professional mental health care. If you may harm yourself or others, call 988 in the United States, call 911 for immediate danger, or contact your local emergency services and crisis resources in your country.
App info: Stella iOS · Developer: StellaLabs, LLC · Last updated: March 10, 2026