Questions and answers
Stella is your emotional wellness AI, made by StellaLabs. Here is what the Stella app is, what it costs and how it works, in plain answers.
Stella is your emotional wellness AI, an iPhone app made by StellaLabs. You tell Stella what happened, or what you keep putting off, by voice or text. She keeps what you’ve told her in mind, tells you straight but kindly, and helps you find the words or choose a small step when you’re ready.
The Stella app is made by StellaLabs, a company based in Los Angeles, California. StellaLabs builds Stella, an emotional wellness AI for voice and text conversations. On the App Store the app is listed as “Stella: Emotional Wellness AI”, and the team answers email at hello@stellalabs.ai.
Stella is an AI, not a real person. She is software made by StellaLabs: your emotional wellness AI. You can talk to her out loud or type in the iPhone app, or text her from your phone’s messages. Stella is not a licensed therapist or a medical provider.
No. Stella is not therapy and is not a substitute for professional care. Stella is your emotional wellness AI, made for talking something through. She does not diagnose, treat or provide clinical care, and she is not a crisis service. If you are in crisis in the US, call or text 988.
You can talk to Stella about whatever stayed with you: a night when you can’t come down, a message you haven’t sent yet, a friend group that is shifting, a decision you keep putting off, or good news you want to tell someone. Stella does not set tasks or require a plan. No streaks, nothing to log.
Stella is $9.99 a month or $59.99 a year in the US. The app is free to download; a subscription is required to keep using it. The App Store shows your localized price, billing period and renewal terms before you buy, and those are the terms that apply to you.
The app is free to download; a subscription is required to keep using it. A Stella subscription is $9.99 a month or $59.99 a year in the US, and the App Store shows your localized price and renewal terms before you subscribe.
If you subscribed in the iPhone app, you can cancel any time in your iPhone settings. Apple manages billing for subscriptions bought in the app, so your renewal date and cancellation options are in your Apple account. Apple also handles refund requests: visit reportaproblem.apple.com and select your Stella purchase.
The Stella app for iPhone has voice conversations and typed chat. Speak naturally when typing isn’t enough, or type when you can’t talk. Stella replies when you start a conversation, and you don’t have to have it all worked out before you start: begin with what happened.
Text Stella is a text conversation with Stella in iMessage, in the messaging app you already use. The iPhone app is the primary experience and has voice conversations and typed chat. Features, access and subscription terms can differ between Text Stella and the app, so check the details shown in the one you use.
The Stella app is available on the App Store for iPhone, where it is listed as “Stella: Emotional Wellness AI”. Text Stella happens in iMessage, in your phone’s messages. If you have a question before you start, email the Stella team at hello@stellalabs.ai.
Yes. Stella keeps what you’ve told her in mind. She is an AI, so she can get a detail wrong, and there is no complete or guaranteed recall. What you share is handled under the Stella Privacy Policy, and you can delete your account and data in the app or by email.
AI providers process your conversations so that Stella can reply. StellaLabs treats what you share with Stella as highly sensitive and handles it according to its Privacy Policy, which explains how your information is used in the iPhone app. Read the policy for the details that apply to you.
You can delete your Stella account in the app under Settings, then Privacy, then Delete Account. If you can’t open the app, email hello@stellalabs.ai with the subject “Delete My Account”. To export your data, email the same address with the subject “Data Export Request” from your account email.
Stella support is by email: write to hello@stellalabs.ai about login, billing or technical issues. The expected response time is within 24 hours on business days. The Stella Support page also covers microphone, notification and connection fixes, and how to request account deletion or a data export.
More than one app is called Stella. This Stella is the emotional wellness AI made by StellaLabs. On the App Store it is listed as “Stella: Emotional Wellness AI”, its website is stellalabs.ai and its support email is hello@stellalabs.ai. If the App Store title, the site and the email all match, it is this Stella.
Last updated . Still have a question? Email the Stella team.
